FAQ
Common questions · Quick answers {pboot:if('YueQianBao — independent Ledger English service hub (not official). Focused on three things: verifying the official portal, comparing models, and following usage guides; with seed/PIN safety and phishing awareness.'!='')}YueQianBao — independent Ledger English service hub (not official). Focused on three things: verifying the official portal, comparing models, and following usage guides; with seed/PIN safety and phishing awareness.
{/pboot:if}Ledger Live Can't Detect Device — Software Triage
Ensure the device is unlocked and on the dashboard. Close other wallet apps. Update Ledger Live. Reboot the computer if still failing.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Bluetooth Pairing Failed — Fix
Delete any previous pairing in the phone's Bluetooth settings, restart both Bluetooth and Ledger Live, re-pair. Confirm Bluetooth permission is granted to Ledger Live.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Phone Connection Failed — Bluetooth Permissions
On Android, grant Bluetooth and (older versions) Location permission to Ledger Live. Remove old pairings and retry. Restart the phone if necessary.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger USB Not Recognised — Driver & Cable Check
Confirm the cable is data-capable (some USB-C cables are charge-only). Try another port — preferably directly on the motherboard. Restart Ledger Live.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Won't Connect — General Troubleshooting
Triage: swap the cable (confirm data-capable), try another USB port, confirm Ledger Live is up to date. For Bluetooth: delete old pairings and re-pair. Check system requirements on the official Ledger support site.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
