FAQ

Could Ledger Walk Away or Remotely Freeze Your Assets?

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Overview: Could Ledger as a company walk away or remotely freeze user assets?

Key takeaway: Ledger doesn't custody your private keys. The company cannot touch or freeze user assets — as long as your recovery phrase is safe, you can restore funds in any compatible wallet.

Points / steps:

  1. Recognise that you hold the private key; no company has authority to move or freeze it.
  2. Back up your recovery phrase and periodically verify that it still restores correctly.
  3. If you ever worry about brand risk, run a recovery test on another compatible wallet using the recovery phrase.
  4. Keep firmware and apps updated so a lack of support doesn't leave security gaps.
  5. If you see rumours or fake support, don't type your recovery phrase anywhere — verify through official channels.

Safety reminder: The real risk is on the user side — leaking the recovery phrase or trusting a fake support rep. A company shutdown doesn't affect on-chain assets, but a leaked phrase means instant loss of control.