FAQ

Device Is Broken but I Have My Recovery Phrase — How Do I Restore on a New One?

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Overview: The device is broken but you still have the recovery phrase — how do you restore on a new device?

Key takeaway: With the recovery phrase you can restore all assets on a new Ledger or on any compatible wallet. After restoring, set a new PIN right away and verify address and balance.

Points / steps:

  1. On the new device, choose Restore mode and enter the original recovery phrase (offline only).
  2. After restoring, set a new PIN and lock-screen timer.
  3. Connect to Ledger Live to sync accounts and verify addresses and balances.
  4. If you suspect the old recovery phrase is exposed, generate a fresh one and migrate assets.
  5. Record the new device and backup locations, and update your security checklist.

Safety reminder: Only a leaked recovery phrase puts assets at risk. Perform recovery offline in a trusted environment, and never type the recovery phrase into a webpage or on a public computer.

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