If a Firmware Update Fails, Could I Lose My Assets?
Overview: Could a failed firmware update cause asset loss?
Key takeaway: Ledger assets stay in user self-custody. Keep to official channels, keep the private key offline, protect the recovery phrase, and migrate at the first sign of trouble.
Points / steps:
- Confirm the download source is official, and check network and battery before retrying.
- Confirm update prompts on the device — don't force-power-off mid-update.
- If it fails repeatedly, restart both computer and device and try again.
- Reinstall Ledger Live from the official full installer if necessary.
- Your assets remain on-chain even if the update fails — never type the recovery phrase into a webpage.
Safety reminder: Never enter your recovery phrase or PIN into software or websites; trust only the domain ledger.com and official apps, and if anything looks suspicious, stop immediately, disconnect, and migrate assets with a new recovery phrase.
