If the Device Is Lost, Are My Assets Gone? What Should I Do?
Overview: If you lose the device, are your assets lost, and what should you do?
Key takeaway: Ledger assets stay in user self-custody. Keep to official channels, keep the private key offline, protect the recovery phrase, and migrate at the first sign of trouble.
Points / steps:
- Confirm your recovery phrase is safe and intact — never type it into an online device.
- In a trusted environment, restore it onto a new device.
- After restoring, set a new PIN and verify address and balance.
- If the original device turns up later, reset it before reusing it.
- Update your recovery plan with the new device and backup locations.
Safety reminder: Never enter your recovery phrase or PIN into software or websites; trust only the domain ledger.com and official apps, and if anything looks suspicious, stop immediately, disconnect, and migrate assets with a new recovery phrase.
