FAQ
Common questions · Quick answers {pboot:if('YueQianBao — independent Ledger English service hub (not official). Focused on three things: verifying the official portal, comparing models, and following usage guides; with seed/PIN safety and phishing awareness.'!='')}YueQianBao — independent Ledger English service hub (not official). Focused on three things: verifying the official portal, comparing models, and following usage guides; with seed/PIN safety and phishing awareness.
{/pboot:if}Can Ledger Be Powered Off? — Power Operation
Nano-style models power off via the side button. Touchscreen models have a power menu in the interface. The device is designed to sit powered-off between uses.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Factory Reset — Resetting the Device
Enter the wrong PIN three times (which wipes the device), or use the device Settings menu's "Reset all" option. After reset, set up as new.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Buttons Not Responding — Hardware Judgement
Restart and retry; if the issue persists, contact Ledger support. Don't attempt to disassemble the device.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Battery Life — Charging & Endurance
Charge only with a trusted cable. The device can be used while charging. Battery health affects Bluetooth stability over years of use.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Screen Display Abnormal — Display Troubleshooting
Restart the device. If the screen still misbehaves after a firmware update, contact Ledger support.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
How to View Balance on Ledger — Asset Display
Open Ledger Live → Portfolio. The device screen is used for transaction confirmation, not for balance browsing.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger iPhone Connection — iOS Bluetooth
Enable Bluetooth system-wide, grant Ledger Live Bluetooth permission, and pair within Ledger Live. USB connection to iPhone is not supported for Ledger.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Firmware Update Failed — Troubleshooting
Restart Ledger Live, reconnect the device, retry the update. Don't disconnect during the update. Contact Ledger support if the device becomes bricked.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
How to Send Assets from Ledger — Transfer Flow
In Ledger Live: choose the account → Send → enter recipient and amount → confirm on the device. Always verify the recipient address character-by-character on the device screen before approving.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Android Connection — Location Permission
Grant Location permission to Ledger Live on older Android versions. On newer Android, Bluetooth permission alone suffices — grant it.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
What Cable Does Ledger Need? — Cable Spec
Any quality USB-C data cable works. Avoid thin charge-only cables. Length is flexible; most users prefer 1–1.5 m.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Can One Ledger Connect to Multiple Devices? — Multi-Device
Only one Ledger Live at a time should hold the connection. On Bluetooth, only the paired device can control it at that moment.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Does Ledger Require Internet? — Connectivity Needs
Internet is only needed for the companion software. The Ledger device works offline and only exchanges signed messages with the computer or phone.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Computer — No Response on Connect
Try another cable and another USB port. On Linux, confirm the udev rule is installed. Close other wallet software that might be holding the USB device.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Bluetooth Disconnects After Pairing
Charge the device. Re-pair from scratch. Move away from strong Wi-Fi routers or other 2.4 GHz interference sources. Keep firmware and Ledger Live updated.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
