Verification

Can You Still Use the Device If the Tamper Sticker Is Damaged?

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Overview: Key points you should know about: Can You Still Use the Device If the Tamper Sticker Is Damaged.

Key takeaway: For inspection and first-time setup, confirm seals, serial number, and the initialisation flow are all official. Any prompt asking for the recovery phrase or PIN should halt the process immediately.

Action steps:

  1. Inspect the tamper sticker for prying marks or residue.
  2. Photograph the damage and the courier packaging.
  3. Stop unboxing and contact the seller or Ledger.
  4. Keep the outer packaging and the invoice as evidence.
  5. Only order a replacement once the issue is acknowledged.

Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.

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