How to Cross-Verify Device Serial Number and Packaging Info
Overview: Key points you should know about: How to Cross-Verify Device Serial Number and Packaging Info.
Key takeaway: For inspection and first-time setup, confirm seals, serial number, and the initialisation flow are all official. Any prompt asking for the recovery phrase or PIN should halt the process immediately.
Action steps:
- Locate the serial number both on the packaging and on the device.
- Verify they match and show no signs of alteration.
- Cross-check device info in Ledger Live.
- Photograph everything as evidence for any future dispute.
- If they don't match, contact official support immediately.
Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.
