Scratches or Seal Anomalies After Unboxing — How to Handle
Overview: Key points you should know about: Scratches or Seal Anomalies After Unboxing — How to Handle.
Key takeaway: If you see anything abnormal, stop using the device and preserve evidence. Contact official support to confirm authenticity before exchanging or refunding.
Action steps:
- Photograph the anomaly and keep the packaging.
- Determine whether it's shipping damage or suspected second-hand.
- Don't proceed to initialise — wait for the seller or Ledger's response.
- Request a replacement with evidence, if needed.
- Fully re-initialise the new device once it arrives.
Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.
