How to Tell Whether the Device Was Flashed or Re-Sealed
Overview: Key points you should know about: How to Tell Whether the Device Was Flashed or Re-Sealed.
Key takeaway: For inspection and first-time setup, confirm seals, serial number, and the initialisation flow are all official. Any prompt asking for the recovery phrase or PIN should halt the process immediately.
Action steps:
- Look for signs of disassembly, such as scratches near the screws.
- Connect to Ledger Live and check for an abnormal firmware version.
- Factory-reset and generate a fresh recovery phrase.
- If the reset fails or the firmware is abnormal, stop using the device.
- Contact official support and provide your proof of purchase.
Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.
