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Device Disconnects Mid-Update — What to Do

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Overview: Device Disconnects Mid-Update — What to Do — here are the key points in plain English.

Key takeaway: Updates should be driven from inside the official app — back up first, run the checks in order and restart the device when prompted.

Action steps:

  1. Keep USB/Bluetooth stable — don't unplug mid-update.
  2. If the device disconnects, leave it in recovery mode and re-open Ledger Live.
  3. Resume the update through the My Ledger entry.
  4. If the update cannot resume, reinstall firmware via Ledger Live.
  5. Restore accounts with the recovery phrase once firmware is stable.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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