Official App & Downloads

Recovering When an App-Update Download Gets Stuck

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Overview: Recovering When an App-Update Download Gets Stuck — here are the key points in plain English.

Key takeaway: Updates should be driven from inside the official app — back up first, run the checks in order and restart the device when prompted.

Action steps:

  1. Pause the download and check network connectivity.
  2. Clear the Ledger Live cache or restart the app.
  3. Retry the download on a stable network.
  4. If the update still fails, reinstall Ledger Live from ledger.com.
  5. Contact official support with the exported log if the problem persists.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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