Official App & Downloads

Allowing Ledger Through Antivirus That Blocked the Install

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Overview: Allowing Ledger Through Antivirus That Blocked the Install — here are the key points in plain English.

Key takeaway: Download and installation must go through the official channel with a signature check — follow the steps and the risk is low.

Action steps:

  1. Confirm the installer came from ledger.com and is signed.
  2. Add Ledger Live to the AV allow-list if it is being quarantined.
  3. Temporarily disable the AV only for the install and re-enable afterwards.
  4. Report false positives back to the AV vendor.
  5. Run the Genuine Check inside Ledger Live once installed.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.