Fixing Update Failures Caused by a Proxy / Corporate Network
Overview: Fixing Update Failures Caused by a Proxy / Corporate Network — here are the key points in plain English.
Key takeaway: Updates should be driven from inside the official app — back up first, run the checks in order and restart the device when prompted.
Action steps:
- Turn off the proxy or switch to a direct connection before updating.
- If a corporate proxy is required, allowlist Ledger Live endpoints.
- Retry the update on a trusted home network if the corporate one blocks it.
- Verify the update succeeded by checking the version afterwards.
- Report the blocked endpoints to IT if the issue persists.
Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.
