Official App & Downloads

Troubleshooting a Long 'Downloading Components' Phase

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Overview: Troubleshooting a Long 'Downloading Components' Phase — here are the key points in plain English.

Key takeaway: Download and installation must go through the official channel with a signature check — follow the steps and the risk is low.

Action steps:

  1. Pause the download and check connectivity.
  2. Retry the component download — the app resumes automatically.
  3. Switch network or disable proxy if the component stays stuck.
  4. Reinstall Ledger Live if components keep failing.
  5. Contact official support with the exported log as a last step.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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