Is It Normal for the Device to Ask for a Recovery Phrase During Setup?
Overview: Key points you should know about: Is It Normal for the Device to Ask for a Recovery Phrase During Setup.
Key takeaway: For inspection and first-time setup, confirm seals, serial number, and the initialisation flow are all official. Any prompt asking for the recovery phrase or PIN should halt the process immediately.
Action steps:
- If any screen asks you to type a recovery phrase, stop immediately.
- Confirm you're on the official app and official domain.
- Uninstall suspicious software and clear the download cache.
- Reinstall Ledger Live from the official channel.
- If you've already entered a phrase, rotate to a new one and migrate assets right away.
Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.
