Intro: As channels and logistics diversify, users are paying more attention to whether a device might have been swapped or pre-activated in transit. This note covers common concerns around shipping and unboxing, and the principles for a quick risk check on arrival.
Packaging & logistics signs: Damaged seals or outer boxes, tape that's been re-applied, and scratched serial-number labels are the common warning signs; so is an unusually long transit or re-routing path.
Activation & device state: Genuine devices require first-time initialisation — they do not ship pre-seeded. If the device powers up to existing accounts or a "setup complete" screen, stop and contact official support.
Channel & guarantees: Prefer official or authorised channels; keep invoice and logistics records. For after-sales verification, have the serial number and purchase record ready.
Acceptance principles (not an operating guide): Limit on-arrival checks to packaging and exterior integrity. Initialisation and recovery-phrase generation should happen later, in a trusted environment you control. If anything looks off, pause and use the official after-sales flow.
Safety reminder: We will never ask for your recovery phrase, PIN, verification codes, or private keys. Anyone requesting them is attempting fraud — do not share and do not proceed.
