FAQ

Why Ledger Will Never Ask You to Type Your Recovery Phrase on a Computer

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Overview: Why does Ledger never require you to enter your recovery phrase on a computer?

Key takeaway: Any request for your recovery phrase or PIN is a scam — the private key is generated and used only inside the device.

Points / steps:

  1. Use official hardware with Ledger Live, and keep firmware and apps on their official versions.
  2. Never enter the recovery phrase or PIN on a computer or webpage — the private key must stay on the device.
  3. Download and seek support only from ledger.com and the official Ledger Live app; reject unfamiliar links.
  4. If you see a suspicious prompt or an unexpected balance, disconnect, pause, and verify against the device screen.
  5. If needed, rotate to a new recovery phrase, migrate assets, preserve evidence, and contact official support.

Safety reminder: Never enter your recovery phrase or PIN into software or websites; trust only the domain ledger.com and official apps, and if anything looks suspicious, stop immediately, disconnect, and migrate assets with a new recovery phrase.

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