Official App & Downloads

Handling 'Administrator Required' Prompts During Install

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Overview: Handling 'Administrator Required' Prompts During Install — here are the key points in plain English.

Key takeaway: Download and installation must go through the official channel with a signature check — follow the steps and the risk is low.

Action steps:

  1. Right-click the installer and run it as administrator.
  2. Accept the UAC / privileged prompts only if the publisher reads Ledger SAS.
  3. If blocked by endpoint security, add an exception for the installer.
  4. Restart the machine once and launch Ledger Live.
  5. Run the Genuine Check before connecting any real account.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.