Intro: This delivery record gives principle-level boundaries for returning or refusing parcels — with no merchant-specific process walkthrough.
Delivery scene
Parcel arrives with packaging damage. Recipient refuses on the spot, photographs all sides and the damaged area, and asks the courier to register.
Key observations
Refusing on the spot preserves evidence best; home-opening-then-return is the hardest to defend. For returns, keep the outer box and all accessories for at least 7 days.
Principle-level suggestions
1) Seal check: tape should be a single run, no re-application or adhesive residue. 2) Accessory count: lay out against the checklist and photograph in one shot. 3) Evidence first: photograph wide + detail shots before any further handling. 4) Escalation order: report to the courier channel first, then sync with the ordering channel.
Risk reminder
Be wary of "destroy the packaging first, refund later" calls. Keep photos, weight records, and node screenshots for any dispute.
Open question
What do you check first when a parcel arrives? Share your habit so we can refine the reference checklist.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Take the device screen as the source of truth for key confirmations. If anything about the delivery or unboxing looks off — stop first, keep evidence, and contact the channel you ordered through.
