Stuck or lost parcels are stressful because a Ledger is higher-value than a typical package. Follow the steps below to resolve without making things worse.

Step 1 — Confirm the status

Check tracking directly with the carrier. 'No updates for 5+ days' is a reasonable trigger to escalate.

Step 2 — Contact the carrier first

They have the scans and can trace the parcel internally. Note the case number.

Step 3 — Open a Ledger support ticket

Include the order number, tracking ID, carrier case number and the 'last scanned' location.

Step 4 — If officially declared lost

Ledger support will typically offer a replacement or refund per their delivery policy.

Safety

Never trust a 'carrier' or 'Ledger' contact that reaches out to you first asking for ID/payment. Contact the official support channels yourself.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.