Intro: Dispute communication — description and evidence — principle-level pointers only; we deliberately avoid walking through over-detailed unboxing steps.
Unboxing environment
Open the parcel in indoor lighting that's even, use a white background for photos, and focus on the seals and accessories.
Outer-packaging observation
Check whether the seal has been re-applied, whether the tape colour is consistent, and whether any corner has been pierced. Look at the shipping label for tears or covered-over patches.
Accessory check (principle level)
Lay out the main unit, cable, leaflet/compliance card, stickers and spare parts against the checklist for a photo. The security seal should be intact — no cut-and-reseal traces.
Surface detail observation
The screen / panel should have no scratches or bright spots; the frame should have no paint chips; the port and screws should show no oxidation or disassembly marks.
Risk reminder
If the seal looks re-applied, accessories are loose, or the serial number doesn't match — stop powering the device, keep evidence, and contact the channel. Be wary of calls asking you to destroy the packaging or transfer money.
Open question
What's the first detail you look at when unboxing? We'd love to hear your priority order.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Take the device screen as the source of truth for key confirmations. If anything about the delivery or unboxing looks off — stop first, keep evidence, and contact the channel you ordered through.
