Why You Should Never Enter PIN or Recovery Phrase on a Computer or Phone
Overview: What should you know about the scenario: Why You Should Never Enter PIN or Recovery Phrase on a Computer or Phone?
Key takeaway: Your recovery phrase and PIN must never leak. Do every operation on the official device and app, and if something is wrong, stop using the device at once and migrate the assets.
Action steps:
- Identify the scenario and disconnect the network and device immediately.
- Confirm you're on the genuine domain and the authentic app.
- Check device prompts and Ledger Live security warnings.
- Work through the official documentation step by step, recording what you find.
- Contact official support if needed — never reveal your recovery phrase or PIN.
Safety reminder: Anyone asking for your recovery phrase or PIN is a scammer. Never enter the recovery phrase into software or webpages, use only official channels for updates and downloads, and migrate assets and report the incident immediately if anything looks off.
