Security

If the Device Is Lost or Stolen, Are Your Assets Safe?

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Overview: What should you know about the scenario: If the Device Is Lost or Stolen, Are Your Assets Safe?

Key takeaway: Isolate the network first, then migrate remaining assets under a fresh recovery phrase, preserve evidence, and notify Ledger and the relevant platforms.

Action steps:

  1. Disconnect the network and unplug the device immediately.
  2. On a trusted device, initialise a new wallet with a fresh recovery phrase.
  3. Move remaining assets to the new address.
  4. Collect logs, transaction hashes, and chat records as evidence.
  5. Report to official support and any affected platform, and strengthen your security habits.

Safety reminder: Anyone asking for your recovery phrase or PIN is a scammer. Never enter the recovery phrase into software or webpages, use only official channels for updates and downloads, and migrate assets and report the incident immediately if anything looks off.

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