Security

Does Forgetting the PIN Put Your Assets at Risk?

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Overview: What should you know about the scenario: Does Forgetting the PIN Put Your Assets at Risk?

Key takeaway: Your recovery phrase and PIN must never leak. Do every operation on the official device and app, and if something is wrong, stop using the device at once and migrate the assets.

Action steps:

  1. Don't keep retrying incorrect PINs — the device will wipe itself.
  2. Use the recovery phrase on the device to restore.
  3. Set a new PIN after recovery and record how you remember it.
  4. Reconnect Ledger Live to confirm accounts are normal.
  5. Destroy any old backup that records the previous PIN.

Safety reminder: Anyone asking for your recovery phrase or PIN is a scammer. Never enter the recovery phrase into software or webpages, use only official channels for updates and downloads, and migrate assets and report the incident immediately if anything looks off.