Getting Started

Refreshing the Cache When Balances Don't Sync

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Overview: Refreshing the Cache When Balances Don't Sync — here are the key points in plain English.

Key takeaway: Connection and syncing need a stable cable or Bluetooth; retry in order and recovery is usually straightforward.

Action steps:

  1. Tap 'refresh' or 'rebuild index' on the account page.
  2. Check the network and node status.
  3. Reconnect the device and retry with a different network.
  4. If needed, clear the Ledger Live cache directory.
  5. Once the node recovers, sync balances again and verify.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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