Getting Started

Recovering From a Lost PIN When You Still Have the Phrase

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Overview: Recovering From a Lost PIN When You Still Have the Phrase — here are the key points in plain English.

Key takeaway: Backup and recovery must happen on the device itself — the recovery phrase should never be typed into software.

Action steps:

  1. Keep the device locked — don't keep guessing the wrong PIN.
  2. Prepare the original recovery phrase in a safe spot.
  3. Choose recovery mode on the device and enter the phrase there.
  4. Once done, set a new PIN and test a login.
  5. Update Ledger Live and re-sync every account.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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