Connection & Compatibility

Ledger Won't Connect After a Firmware Update — Device or Software Side?

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After a firmware update, a connection issue can come from either the device or the software. Diagnose in order.

Start with software

Update Ledger Live to the latest version. Restart and try to detect the device again.

Then check the device

  • Does the device power on to a normal screen?
  • Does the PIN still work?
  • Does it show the correct firmware version under Settings → About?

If the device is stuck in bootloader

Open Ledger Live → My Ledger, which will prompt to finish the firmware update. Complete the update to exit the bootloader state.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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