Buying Guide

Steps to Handle a Lost Shipment

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Overview: What steps should you take if the Ledger shipment goes missing in transit?

Key takeaway: Always buy from Ledger's official store or an authorised reseller, inspect the tamper-evident seals and serial number on arrival, and treat any request for your recovery phrase or PIN as a scam.

Action / decision points:

  1. Save the order record and tracking screenshots.
  2. File a formal report with the courier first and obtain a written statement.
  3. Contact the seller, open a lost-parcel claim and submit your evidence.
  4. Ask for a reship or refund, and don't confirm delivery in the meantime.
  5. If you suspect fraudulent pickup, consider filing a police report with the logistics proof.

Safety reminder: Never share your recovery phrase or PIN with anyone. Low prices and unknown channels are high-risk; verify authorisation and seals, and if you have any doubts, cancel the order or return the device immediately.

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